Refund Policy
Last Updated: August 27, 2026
1. Retainers and Growth Services
All monthly retainers and ongoing subscription services are non-refundable. Clients may terminate retainers according to the notice terms inside their custom Master Service Agreement framework.
2. One-Off Custom Deliverables
Deposits for website builds, CGI assets, or specialized films are non-refundable once work has commenced. Balance payments are due according to milestone completion terms.
3. Billing Contact
If you have billing inquiries or need payment support, please contact our accounting department at billing@zonalape.com.