Refund Policy

1. Scope of Policy

Zonal Ape LLC ("we," "us," or "our") provides high-level professional services including growth strategy, digital advertising management, and technical development. Because our services involve significant labor, research, and non-recoverable third-party costs, this Refund Policy outlines the specific conditions under which refunds may or may not be granted.

By engaging Zonal Ape, you acknowledge and agree to the terms of this financial framework.

2. Professional Service Fees

A. Monthly Retainers

Retainer fees are billed in advance for a 30-day service cycle. Once a service cycle has commenced, the retainer fee for that period is non-refundable. This is because Zonal Ape allocates dedicated human resources and strategic capacity to your account at the beginning of each cycle.

B. Project-Based Fees

For one-off projects (e.g., website builds, funnel audits), we typically require an upfront deposit.

• Deposits are refundable for 48 hours after payment, provided work has not yet commenced.
• Once project work (discovery, wireframing, or technical setup) has begun, the deposit becomes non-refundable.
• Milestone payments are non-refundable once the associated milestone has been delivered and approved by the Client.

3. Third-Party Costs and Ad Spend

Zonal Ape does not issue refunds for third-party costs.

This includes all ad spend paid to platforms such as Google, Meta, LinkedIn, and TikTok. These funds are paid directly to the platforms by the Client. Zonal Ape has no control over these funds once they have been deployed.

Similarly, costs for third-party software (SaaS), stock photography, premium fonts, or domain registrations are non-refundable.

4. Exceptional Circumstances

While our standard policy is non-refundability, we value our long-term partnerships. Refunds may be considered at the sole discretion of Zonal Ape management in the following rare scenarios:

• Material Breach: If Zonal Ape fails to deliver services as specified in a signed Statement of Work through no fault of the Client.
• Billing Errors: Confirmed overcharges or duplicate payments will be rectified immediately via a refund to the original payment method.

5. Payment Disputes and Chargebacks

We believe in open communication. Before initiating a formal dispute or chargeback with your financial institution, we require that you contact our billing department to attempt a resolution.

Note: Initiating an unsubstantiated chargeback for services rendered is considered a breach of our Master Service Agreement and may lead to immediate termination of all active services and legal action for the recovery of funds.

6. Contact Billing

For any inquiries related to invoices, payments, or our refund policy, please contact our financial department: